/* ===== 支持中心 /support/ ===== */
.page-faq {
  background: var(--jh-paper);
  color: var(--jh-text);
  font-family: var(--jh-sans);
  line-height: 1.75;
  overflow-x: hidden;
}

.page-faq .jh-shell {
  width: 100%;
  max-width: var(--jh-shell);
  margin: 0 auto;
  padding-inline: 20px;
  box-sizing: border-box;
}

/* --- 面包屑 --- */
.page-faq .faq-crumb {
  max-width: var(--jh-shell);
  margin: 0 auto;
  padding: 18px 20px 0;
  box-sizing: border-box;
}

/* --- 首屏 --- */
.page-faq .faq-hero {
  position: relative;
  isolation: isolate;
  overflow: hidden;
  padding: 24px 0 46px;
  background:
    radial-gradient(120% 88% at 90% 2%, rgba(201, 162, 39, 0.24), rgba(201, 162, 39, 0) 58%),
    linear-gradient(180deg, #FBF7EC 0%, var(--jh-paper) 74%);
}

.page-faq .faq-hero::after {
  content: "";
  position: absolute;
  right: -110px;
  bottom: -150px;
  width: 360px;
  height: 360px;
  border-radius: 50%;
  background: radial-gradient(circle, rgba(169, 102, 58, 0.18), rgba(169, 102, 58, 0) 68%);
  z-index: -1;
}

.page-faq .faq-hero__title {
  font-family: var(--jh-serif);
  font-weight: 700;
  font-size: clamp(30px, 7.6vw, 56px);
  line-height: 1.16;
  letter-spacing: -0.02em;
  margin: 10px 0 18px;
  max-width: 15em;
  color: var(--jh-ink);
}

.page-faq .faq-hero__lead {
  max-width: 42em;
  margin: 0 0 26px;
  font-size: 16px;
  line-height: 1.8;
  color: var(--jh-text);
}

.page-faq .faq-hero__actions {
  display: flex;
  flex-wrap: wrap;
  gap: 12px;
  margin-bottom: 34px;
}

.page-faq .faq-hero__facts {
  margin: 0;
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 1px;
  background: rgba(140, 107, 18, 0.38);
  border: 1px solid rgba(140, 107, 18, 0.42);
  border-radius: 2px;
  overflow: hidden;
}

.page-faq .faq-hero__facts > div {
  background: var(--jh-card);
  padding: 14px 16px;
}

.page-faq .faq-hero__facts dt {
  font-size: 13px;
  letter-spacing: 0.06em;
  color: var(--jh-muted);
}

.page-faq .faq-hero__facts dd {
  margin: 4px 0 0;
  font-family: var(--jh-serif);
  font-size: 24px;
  line-height: 1.2;
  color: var(--jh-ink);
}

/* --- 通用标题 --- */
.page-faq .faq-h2 {
  font-family: var(--jh-serif);
  font-weight: 700;
  font-size: clamp(24px, 5.2vw, 36px);
  line-height: 1.24;
  letter-spacing: -0.01em;
  margin: 0 0 12px;
  color: var(--jh-ink);
}

.page-faq .faq-lead {
  max-width: 720px;
  margin: 0 0 28px;
  font-size: 16px;
  line-height: 1.8;
  color: var(--jh-muted);
}

/* --- 三步排查 --- */
.page-faq .faq-steps__grid {
  display: grid;
  gap: 26px;
  align-items: center;
}

.page-faq .faq-steps__list {
  list-style: none;
  margin: 0;
  padding: 0;
  counter-reset: faqstep;
  display: grid;
  gap: 20px;
}

.page-faq .faq-steps__list li {
  position: relative;
  padding-left: 62px;
}

.page-faq .faq-steps__list li::before {
  counter-increment: faqstep;
  content: "0" counter(faqstep);
  position: absolute;
  left: 0;
  top: -2px;
  font-family: var(--jh-serif);
  font-size: 30px;
  line-height: 1;
  color: var(--jh-gold);
  letter-spacing: -0.03em;
}

.page-faq .faq-steps__list li::after {
  content: "";
  position: absolute;
  left: 42px;
  top: 34px;
  bottom: -14px;
  width: 1px;
  background: linear-gradient(180deg, rgba(140, 107, 18, 0.5), rgba(140, 107, 18, 0));
}

.page-faq .faq-steps__list li:last-child::after {
  display: none;
}

.page-faq .faq-steps__list strong {
  display: block;
  font-family: var(--jh-serif);
  font-size: 18px;
  line-height: 1.5;
  color: var(--jh-ink);
  margin-bottom: 4px;
}

.page-faq .faq-steps__list p {
  margin: 0;
  font-size: 15px;
  color: var(--jh-muted);
}

.page-faq .faq-steps__fig img {
  display: block;
  width: 100%;
  height: auto;
  border: 1px solid rgba(140, 107, 18, 0.32);
  border-radius: 2px;
  box-shadow: 6px 8px 0 rgba(140, 107, 18, 0.10);
  background: var(--jh-card);
}

/* --- 现象清单 --- */
.page-faq .faq-phenomena__list {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 12px;
}

.page-faq .faq-phenomena__list > li {
  display: flex;
}

.page-faq .faq-phenomena__list a {
  flex: 1 1 auto;
  display: grid;
  grid-template-columns: auto minmax(0, 1fr);
  gap: 12px;
  align-items: start;
  padding: 14px 16px;
  background: var(--jh-card);
  border: 1px solid rgba(140, 107, 18, 0.32);
  border-left: 4px solid var(--jh-amber);
  border-radius: 2px;
  text-decoration: none;
  color: var(--jh-text);
  box-shadow: 3px 3px 0 rgba(140, 107, 18, 0.08);
  transition: transform 220ms var(--jh-ease), box-shadow 220ms var(--jh-ease), border-color 220ms var(--jh-ease);
}

.page-faq .faq-phenomena__list a:hover,
.page-faq .faq-phenomena__list a:focus-visible {
  transform: translateY(-3px);
  border-color: var(--jh-gold);
  border-left-color: var(--jh-copper);
  box-shadow: 5px 7px 0 rgba(140, 107, 18, 0.16);
}

.page-faq .faq-phenomena__no {
  font-family: var(--jh-serif);
  font-size: 15px;
  line-height: 1.5;
  color: var(--jh-gold-line);
  letter-spacing: 0.02em;
  padding-top: 1px;
}

.page-faq .faq-phenomena__txt {
  font-size: 15px;
  line-height: 1.55;
}

/* --- 五个方向 --- */
.page-faq .faq-dirs__grid {
  display: grid;
  gap: 26px;
  align-items: start;
}

.page-faq .faq-dirs__fig img {
  display: block;
  width: 100%;
  height: auto;
  border: 1px solid rgba(140, 107, 18, 0.32);
  border-radius: 2px;
  background: var(--jh-ink);
  box-shadow: 6px 8px 0 rgba(11, 36, 29, 0.12);
}

.page-faq .faq-tabs {
  border-top: 2px solid var(--jh-ink);
  padding-top: 4px;
}

.page-faq .faq-tabs .jh-tabs__rail {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  padding: 10px 0 14px;
}

.page-faq .faq-tabs .jh-tabs__btn {
  font-family: var(--jh-sans);
  font-size: 14px;
  line-height: 1.3;
  padding: 8px 14px;
  border: 1px solid rgba(140, 107, 18, 0.4);
  border-radius: 999px;
  background: transparent;
  color: var(--jh-muted);
  cursor: pointer;
  transition: background 220ms var(--jh-ease), color 220ms var(--jh-ease), border-color 220ms var(--jh-ease);
}

.page-faq .faq-tabs .jh-tabs__btn:hover {
  border-color: var(--jh-gold);
  color: var(--jh-ink);
}

.page-faq .faq-tabs .jh-tabs__btn[aria-selected="true"],
.page-faq .faq-tabs .jh-tabs__btn.is-active {
  background: var(--jh-gold);
  border-color: var(--jh-gold);
  color: var(--jh-ink);
  font-weight: 700;
}

.page-faq .faq-tabs .jh-tabs__btn:focus-visible {
  outline: 2px solid var(--jh-gold);
  outline-offset: 2px;
}

.page-faq .faq-tabs__panel {
  padding: 18px 18px 20px;
  background: var(--jh-card);
  border: 1px solid rgba(140, 107, 18, 0.3);
  border-left: 4px solid var(--jh-gold);
  border-radius: 2px;
  box-shadow: 3px 3px 0 rgba(140, 107, 18, 0.08);
}

.page-faq .faq-tabs__panel + .faq-tabs__panel {
  margin-top: 12px;
}

.page-faq .faq-tabs__count {
  margin: 0 0 6px;
  font-size: 14px;
  color: var(--jh-muted);
}

.page-faq .faq-tabs__count .jh-num {
  font-family: var(--jh-serif);
  font-size: 34px;
  line-height: 1;
  color: var(--jh-gold-line);
  margin-right: 6px;
}

.page-faq .faq-tabs__desc {
  margin: 0 0 14px;
  font-size: 15px;
  color: var(--jh-text);
}

.page-faq .faq-tabs__tags {
  list-style: none;
  margin: 0;
  padding: 0;
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.page-faq .faq-tabs__tags li {
  font-size: 13px;
  line-height: 1.4;
  padding: 5px 11px;
  border-radius: 999px;
  background: rgba(169, 102, 58, 0.12);
  color: var(--jh-copper);
  border: 1px solid rgba(169, 102, 58, 0.26);
}

/* --- 高频问答 --- */
.page-faq .faq-answers__layout {
  display: grid;
  gap: 24px;
}

.page-faq .faq-answers__index {
  background: var(--jh-ink-2);
  border: 1px solid rgba(201, 162, 39, 0.34);
  border-radius: 2px;
  padding: 16px 14px;
}

.page-faq .faq-answers__index-title {
  margin: 0 0 12px;
  font-family: var(--jh-serif);
  font-size: 16px;
  letter-spacing: 0.06em;
  color: var(--jh-gold-hi);
}

.page-faq .faq-answers__index ol {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 4px 10px;
}

.page-faq .faq-answers__index a {
  display: grid;
  grid-template-columns: auto minmax(0, 1fr);
  gap: 8px;
  align-items: baseline;
  padding: 5px 6px;
  border-radius: 2px;
  text-decoration: none;
  color: rgba(246, 241, 228, 0.82);
  font-size: 13.5px;
  line-height: 1.45;
  transition: background 200ms var(--jh-ease), color 200ms var(--jh-ease);
}

.page-faq .faq-answers__index a span {
  font-family: var(--jh-serif);
  color: var(--jh-gold);
  font-size: 12.5px;
}

.page-faq .faq-answers__index a:hover,
.page-faq .faq-answers__index a:focus-visible {
  background: rgba(201, 162, 39, 0.18);
  color: #FFFDF6;
}

.page-faq .faq-answers__index a:focus-visible {
  outline: 2px solid var(--jh-gold);
  outline-offset: 1px;
}

.page-faq .faq-answers__list {
  min-width: 0;
}

.page-faq .faq-item {
  background: var(--jh-card);
  border: 1px solid rgba(140, 107, 18, 0.3);
  border-left: 4px solid var(--jh-gold);
  border-radius: 2px;
  margin-bottom: 12px;
  box-shadow: 3px 3px 0 rgba(140, 107, 18, 0.08);
  transition: box-shadow 220ms var(--jh-ease), border-color 220ms var(--jh-ease);
}

.page-faq .faq-item--alert {
  border-left-color: var(--jh-amber);
}

.page-faq .faq-item:hover {
  border-color: var(--jh-gold);
  box-shadow: 5px 6px 0 rgba(140, 107, 18, 0.14);
}

.page-faq .faq-item > summary {
  cursor: pointer;
  display: grid;
  grid-template-columns: auto minmax(0, 1fr) auto;
  align-items: start;
  gap: 12px;
  padding: 15px 16px;
  list-style: none;
  font-family: var(--jh-serif);
  font-size: 17px;
  font-weight: 700;
  line-height: 1.5;
  color: var(--jh-ink);
}

.page-faq .faq-item > summary::-webkit-details-marker {
  display: none;
}

.page-faq .faq-item > summary:focus-visible {
  outline: 2px solid var(--jh-gold);
  outline-offset: -2px;
}

.page-faq .faq-item__no {
  font-family: var(--jh-serif);
  font-size: 15px;
  line-height: 1.7;
  color: var(--jh-gold-line);
  letter-spacing: 0.02em;
}

.page-faq .faq-item > summary::after {
  content: "";
  width: 8px;
  height: 8px;
  margin-top: 8px;
  border-right: 2px solid var(--jh-gold);
  border-bottom: 2px solid var(--jh-gold);
  transform: rotate(45deg);
  transition: transform 220ms var(--jh-ease);
  flex: none;
}

.page-faq .faq-item[open] > summary::after {
  transform: rotate(-135deg);
}

.page-faq .faq-item__body {
  padding: 0 16px 16px 16px;
  border-top: 1px dashed rgba(140, 107, 18, 0.3);
  margin-top: 2px;
  padding-top: 12px;
}

.page-faq .faq-item__body p {
  margin: 0 0 10px;
  font-size: 15px;
  line-height: 1.8;
  color: var(--jh-text);
}

.page-faq .faq-item__body p:last-child {
  margin-bottom: 0;
}

/* --- 联系与准备 --- */
.page-faq .faq-help__grid {
  display: grid;
  gap: 20px;
  align-items: start;
}

.page-faq .faq-help__contact,
.page-faq .faq-help__prep {
  padding: 22px 20px;
}

.page-faq .faq-help__label {
  margin: 0 0 14px;
  font-size: 13px;
  letter-spacing: 0.12em;
  color: var(--jh-copper);
  text-transform: uppercase;
}

.page-faq .faq-help__line {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  align-items: baseline;
  margin: 0 0 10px;
}

.page-faq .faq-help__key {
  font-size: 13px;
  color: var(--jh-muted);
  min-width: 3em;
}

.page-faq .faq-help__val {
  font-family: var(--jh-serif);
  font-size: 19px;
  line-height: 1.4;
  color: var(--jh-ink);
  word-break: break-all;
}

.page-faq .faq-help__note {
  margin: 14px 0 18px;
  font-size: 14.5px;
  line-height: 1.8;
  color: var(--jh-muted);
  padding-left: 14px;
  border-left: 3px solid var(--jh-gold);
}

.page-faq .faq-help__note b {
  color: var(--jh-ink);
  font-weight: 700;
}

.page-faq .faq-help__btn {
  display: inline-block;
}

.page-faq .faq-help__checklist {
  list-style: none;
  margin: 0 0 16px;
  padding: 0;
  display: grid;
  gap: 10px;
}

.page-faq .faq-help__checklist li {
  position: relative;
  padding-left: 26px;
  font-size: 15px;
  line-height: 1.7;
  color: var(--jh-text);
}

.page-faq .faq-help__checklist li::before {
  content: "";
  position: absolute;
  left: 4px;
  top: 9px;
  width: 10px;
  height: 6px;
  border-left: 2px solid var(--jh-gold);
  border-bottom: 2px solid var(--jh-gold);
  transform: rotate(-45deg);
}

.page-faq .faq-help__hint {
  margin: 0;
  font-size: 14px;
}

.page-faq .faq-help__more {
  margin: 30px 0 0;
  max-width: 720px;
  font-size: 15px;
  line-height: 1.9;
  color: var(--jh-muted);
}

.page-faq .faq-help__more .jh-link {
  color: var(--jh-copper);
  text-decoration: underline;
  text-underline-offset: 3px;
}

.page-faq .faq-help__more .jh-link:hover {
  color: var(--jh-gold-line);
}

/* --- 响应式 --- */
@media (min-width: 560px) {
  .page-faq .faq-phenomena__list {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
}

@media (min-width: 900px) {
  .page-faq .faq-steps__grid {
    grid-template-columns: minmax(0, 1fr) minmax(0, 1.05fr);
    gap: 40px;
  }

  .page-faq .faq-dirs__grid {
    grid-template-columns: minmax(0, 0.82fr) minmax(0, 1.18fr);
    gap: 40px;
  }

  .page-faq .faq-help__grid {
    grid-template-columns: minmax(0, 1fr) minmax(0, 1fr);
    gap: 24px;
  }
}

@media (min-width: 960px) {
  .page-faq .faq-answers__layout {
    grid-template-columns: 226px minmax(0, 1fr);
    gap: 32px;
    align-items: start;
  }

  .page-faq .faq-answers__index {
    position: sticky;
    top: 88px;
  }

  .page-faq .faq-answers__index ol {
    grid-template-columns: minmax(0, 1fr);
  }
}

@media (min-width: 1040px) {
  .page-faq .faq-phenomena__list {
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }

  .page-faq .faq-hero__facts {
    grid-template-columns: repeat(4, minmax(0, 1fr));
  }
}

@media (prefers-reduced-motion: reduce) {
  .page-faq .faq-phenomena__list a,
  .page-faq .faq-item,
  .page-faq .faq-item > summary::after,
  .page-faq .faq-tabs .jh-tabs__btn {
    transition: none;
  }

  .page-faq .faq-phenomena__list a:hover,
  .page-faq .faq-phenomena__list a:focus-visible {
    transform: none;
  }
}